When I opened the stove, I found the Pampered Chef cooking stone which I had used many times cracked in half. I removed the stone with pizza still in tact and opened my laptop. While eating my pizza, I went onto the Pampered Chef website and located their contact number. My call was answered by a very friendly person who looked up my name and email address. From that information she was able to see when I had bought the stone and that it was under warranty. She then emailed me a warranty claim. I was instructed to write the warranty claim number on the back of the broken stone and to attach the photo to the warranty claim email. Once the email was received by Pampered Chef with documentation of the broken stone a new one was sent my way.
A big Pat on the Back to Pampered Chef for standing behind their product and making a warranty claim extremely easy.
